Get in touch with our team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Use live chat for fast help, email for detailed account enquiries, or call the team during listed hours. Report verification documents or payment queries via the provided addresses. For urgent technical problems, include a screenshot and account ID. Contact options are designed to get you back to the games quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat & email for account, payments, verification and technical concerns |
| General enquiries | [email protected] - Business, billing, media and general enquiries |
| Affiliate enquiries | [email protected] - Partner signups, creative assets and commission queries |
| Phone | +64 9 374 5821 - Sales & support line (Auckland) - monitored during hours |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 - support available |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or when you need to send explanations and documents. Use a clear subject line and include your full name, account ID and current contact details. This helps us process your case faster and avoids delays. Attach scans or PDFs where needed and allow time for verification.
Submit your enquiry
Response Time
Support requests are usually handled quickly. Most inquiries are answered within one business day. Simple account or payment queries are often resolved in that timeframe; more complex issues such as document verification or dispute investigations may take longer depending on their nature. If a matter requires more time we'll keep you updated through email or live chat until it’s resolved.
Feedback
Have feedback for Vegastars? Share suggestions, ideas or bugs via live chat or email. Every message is reviewed carefully and helps shape site updates, games, payments and mobile features. Your input drives improvements to usability and promotions. Send thoughts any time - we use feedback to improve the service and user experience for everyone.